Privacy Policy

Last updated: [23 August 2026]

Happy Paws Horsley respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Happy Paws Horsley collects, uses, stores and protects your personal information when you visit our website, contact us, make a booking or use our dog walking and pet-sitting services.

For the purposes of UK data protection law, Happy Paws Horsley is the data controller for the personal information we collect and use in connection with our services.

1. Who we are

Business name: Happy Paws Horsley
Business owner: Sarah Bridget Tolliss
Business address: Bishopsmead Parade, KT24, Leatherhead, Surrey, United Kingdom
Email: stolliss21@gmail.com
Website: https://www.happypawshorsley.com/

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we collect

Depending on the services you use, we may collect:

Your name and contact details, including telephone number and email address.
Your home address and the address where pet-sitting or dog-walking services are provided.
Booking and appointment information.
Information about your dog or other pets, including their name, age, breed, routine, feeding requirements, exercise needs and behavioural information.
Information about medication or other care requirements where this is necessary to provide the service safely.
Emergency contact details and veterinary contact details where provided.
Information about access to your property, such as key or entry instructions.
Payment and transaction information.
Communications between you and Happy Paws Horsley, including emails, messages and booking enquiries.
Photographs of your pet where you have provided permission for these to be taken or used.
Information you provide through forms on our website.
Technical information collected when you visit our website, such as your IP address, browser type and information about how you use the website, where applicable.

Please only provide personal information that is necessary for us to provide your requested service.

3. How we use your information

We may use your personal information to:

Respond to enquiries and requests.
Provide dog walking, pet sitting and other agreed pet-care services.
Arrange and manage bookings and appointments.
Communicate with you about your booking or your pet's care.
Contact you in an emergency where necessary.
Follow your instructions regarding your pet's feeding, medication, exercise and other care requirements.
Process payments and maintain appropriate business records.
Send invoices, quotes and booking information.
Improve our services and customer experience.
Keep appropriate records for accounting, legal and insurance purposes.
Respond to complaints or disputes.
Maintain the security of our website and business systems.
Send marketing communications where you have provided the necessary consent or where another lawful basis permits us to do so.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract: Where processing your information is necessary to arrange or provide the pet-care services you have requested.

Legal obligation: Where we need to keep or provide information to comply with legal, accounting or other legal requirements.

Legitimate interests: Where processing is necessary for the reasonable operation and administration of Happy Paws Horsley, provided that your rights and interests do not override those interests.

Consent: Where we ask for your specific consent, for example for certain marketing communications or the use of photographs of your pet for promotional purposes.

You can withdraw consent at any time where we rely on consent as our lawful basis.

5. Pet and care information

To provide safe and appropriate care, we may need information about your pet's health, medication, behaviour, routine and specific care requirements.

Please only provide information that is necessary for your pet's care.

Where information about your pet includes information about you or another identifiable person, we will handle it as personal information in accordance with this Privacy Policy.

6. Sharing your information

We will not sell your personal information.

We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services. This may include:

Wix, which provides our website and certain website services.
Payment providers used to process customer payments.
Accounting or bookkeeping services, where applicable.
Email, communication or booking services used by Happy Paws Horsley.
Professional advisers, insurers or legal representatives where necessary.
Emergency services, veterinary professionals or other appropriate people where this is necessary to protect your pet, you or another person, or to deal with an emergency.
Government authorities or law-enforcement bodies where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose.

7. Wix and website services

Our website is hosted and operated using Wix.

Wix may process information relating to visitors and customers in order to provide website, hosting, security, booking, communication, payment or other services enabled on our website.

Wix has its own privacy and data-protection information. You can read Wix's Privacy Policy on the Wix website.

We may also use other third-party services through our Wix website. Where applicable, those providers may process personal information in accordance with their own privacy policies.

8. Payments

Where you make a payment to Happy Paws Horsley through an online payment provider, the payment may be processed by a third-party payment provider.

We do not normally have access to your full card details.

Payment information may be processed by the relevant payment provider in accordance with its own privacy policy and security requirements.

Where payment is made by bank transfer, we may retain appropriate payment and transaction information for accounting and business-record purposes.

9. Website cookies

Our Wix website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies may be used for purposes such as website analytics, preferences, security or marketing, depending on the features enabled on our website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage cookies through your browser settings and, where available, our website's cookie settings.

10. Marketing

We may occasionally contact existing customers about our services, availability or relevant offers where permitted by law.

Where consent is required, we will ask for it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.

11. Photographs of pets

We may take photographs of pets while providing our services.

We will not use identifiable photographs of your pet for promotional purposes, including our website or social media, without appropriate permission.

If you have given permission for photographs to be used and later wish to withdraw that permission, please contact us.

12. How we protect your information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Personal information may be stored electronically on password-protected devices and systems and through trusted service providers.

Where keys, access information or security instructions are provided for pet sitting, we take reasonable precautions to keep this information secure and only use it for the purpose for which it was provided.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

13. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes for which it was collected.

We may retain customer, booking, payment and accounting information for longer where this is necessary to comply with legal, tax, insurance or accounting requirements, or to establish, exercise or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

14. Your data protection rights

Under UK data protection law, you may have rights including:

The right to be informed about how we use your personal information.
The right to request access to the personal information we hold about you.
The right to ask us to correct inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to ask us to restrict how we use your information in certain circumstances.
The right to object to certain processing.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent as our lawful basis.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, please contact us using the details provided in this Privacy Policy.

15. Complaints

If you have a concern about how we have handled your personal information, please contact Happy Paws Horsley first so that we have an opportunity to address your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with the date it was last updated.

17. Contact us

If you have any questions about this Privacy Policy or how Happy Paws Horsley handles your personal information, please contact:

Happy Paws Horsley
Sarah Bridget Tolliss

Email: stolliss21@gmail.com
Last updated: [23 August 2026]