These Terms & Conditions apply to all services provided by Happy Paws Horsley, including dog walking, puppy visits, puppy socialisation, pet sitting, daycare, and drop-in visits.
 

By booking any service, you agree to the following:

1. Services

Happy Paws Horsley provides:

• Dog walking (solo and group)

• Puppy visits and socialisation

• Overnight pet sitting (in the client’s home)

• Daycare services (in the client’s home)

• Drop-in visits

All services are subject to availability and suitability of the pet.

2. Meet & Greet

• A mandatory meet & greet is required before the first booking

• Services may be declined if the pet is not suitable or safe to handle

3. Client Responsibilities

Clients agree to:

• Provide accurate and up-to-date information about their pet (medical, behavioural, dietary)

• Disclose any history of aggression, anxiety, or reactivity

• Provide clear written instructions for feeding, walking, and care

👉 Important:

• Happy Paws Horsley will not walk or feed any pet without written instructions

4. Equipment & Preparation

Clients must provide:

• Leads, harnesses, collars

• Poo bags

• Food and treats

• Towels

👉 All items must be left in a safe, visible, and accessible place (preferably by the front door)

5. Legal Requirements (UK)

• All dogs must be microchipped in accordance with UK law

• Dogs must wear a collar with ID tag when outside

• Clients confirm their pet is fully vaccinated (unless agreed otherwise)

6. Access & Home Security

• Clients must provide safe and reliable access (keys, key safe, alarm instructions)

• All doors, windows, and locks must be fully functional and secure

👉 Important:

• Happy Paws Horsley is not responsible for break-ins or damage where locks, doors, or windows are faulty

• If access cannot be gained due to faulty locks or incorrect instructions, the full service fee will still apply

7. Booking & Payments

• All bookings must be confirmed in advance

• Payment terms:

  • One-off services: paid in advance

  • Regular bookings: charged weekly

• A deposit may be required for longer or peak bookings

8. Cancellations

• Minimum 48 hours’ notice required

• Cancellations within 48 hours are non-refundable

• Weekly bookings are charged regardless of attendance

• Holiday bookings may have stricter cancellation terms

9. Pet Behaviour & Safety

• Clients must disclose any behavioural concerns

• Services may be refused, stopped, or adjusted if a pet poses a safety risk

• Happy Paws Horsley prioritises the safety of:

  • The pet

  • The handler

  • Other animals and the public

10. Pet Sitting (Home Stay Specific)

• Clients must ensure:

  • The home is safe and secure

  • All appliances and utilities are in safe working order

• Clear instructions must be provided for:

  • Feeding

  • Medication

  • Walking

  • House routines

11. Emergency Care

• In the event of illness or emergency:

  • The client will be contacted immediately

  • The registered vet will be contacted if required

👉 Clients agree to:

• Cover all veterinary and emergency costs

12. Liability

• While every care is taken, pets remain the legal responsibility of the owner

• Happy Paws Horsley is not liable for:

  • Injury, illness, escape, or loss

  • Damage caused by the pet

  • Third-party incidents

👉 Except where caused by proven negligence

13. Data Protection (UK GDPR)

• Client information is stored securely

• Used only for:

  • Service delivery

  • Communication

• Data will not be shared or sold without consent unless required by law

14. Agreement

By booking with Happy Paws Horsley, you confirm:

• All information provided is accurate

• You have read and understood these Terms & Conditions

• You agree to be legally bound by them​