🐕 Small Group Dog Walk (45–60 minutes)

Cancellation Policy

🐾 Happy Paws Horsley – Default Service Policy: This policy applies to all services provided by Happy Paws Horsley, including dog walking, pet sitting, and 24-hour in-home care. By booking any service, you agree to the terms below. --- 💷 Booking & Payment * A **50% non-refundable deposit** may be required to secure your booking * The remaining balance is due **2 days before the service start date** * Bookings are only confirmed once payment is received --- ❌ Cancellations & Changes * Cancellations made **2 days or more before the service start date**: deposit retained only * Cancellations within **2 days of the service start date**: up to 100% of the booking fee may be charged * Short-notice changes may be subject to availability and additional charges --- 🏡 Client Responsibilities Clients agree to: * Provide accurate information about their pet’s health, behaviour, and needs * Supply sufficient food, medication, and clear instructions * Ensure safe access to the property * Provide emergency contact and veterinary details --- 🚨 Health & Emergencies * Veterinary care will be sought immediately if required * All veterinary costs remain the responsibility of the owner * We will make all reasonable efforts to contact the client in an emergency --- 🔑 Home Access & Security * Keys and access details are stored securely and kept strictly confidential * Your home will be respected and left secure at all times * Basic home care (e.g. post, plants, lights) may be provided where agreed --- ⚖️ Liability (UK Law – Client Friendly) We take great care of your pets and home. We are not liable for loss, theft, damage, break-ins, or third-party incidents unless caused by our negligence. Nothing in this policy excludes liability where it cannot be excluded under UK law, including death or personal injury caused by negligence. We hold appropriate public liability insurance for your peace of mind. --- 🐾 Animal Welfare * Your pet’s welfare is always our top priority * We reserve the right to refuse or stop services if a pet is unsafe or unsuitable for care --- ✅ Agreement By booking any service with Happy Paws Horsley, you confirm that you have read and agree to this policy. --- 🐶 *Happy Paws Horsley – Caring for your pets like they’re our own.*

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